Destination	Cost	Time
Canada: Quebec & Ontario	Orders over CAD$200: Free Orders under CAD$200: $7	1-4 Business Days
Canada: Other Provinces	Orders over CAD$200: Free Orders under CAD$200: $10	2-7 business days
Canada: The Territories	Orders over CAD$200: Free Orders under CAD$200: Calculated at checkout	3-7 business days
USA	Orders over USD$200: Free Orders under USD$200: $8	2-10 business days
International*	Calculated at checkout	10-20 business days

 

*International: If no shipping options appear, we do not typically ship to that region, please contact us directly to inquire about shipping options.

Once your order has been processed, you'll receive an email with tracking
information so you can track your package's progress. You can also log into
your account to check the order status.

We process orders quickly to get your Nishi Pearls to you as soon as possible. If
you need to cancel or update your order, please contact us immediately. If the
order hasn’t been shipped yet, we’ll do our best to accommodate your request.

To apply a coupon code, enter the code at checkout in the "Discount Code" box. The discount will be applied automatically before you complete your payment.

Canada: Taxes are included in the price of your items and will be applied at checkout based on the province of the shipping address.

United States: For shipments to the United States, please note that duties are not included in the price. If applicable, duties will be assessed by customs and charged separately.

International Orders: Your shipment may incur duties and taxes that you will be responsible for. Please note that Nishi Pearls does not have control over these fees and cannot predict their amount, as they vary by country. We recommend contacting your local customs office for more information. Please be aware that we are not able to reimburse you for any duties and taxes paid upon delivery.

Refused Shipments: If you choose to refuse your shipment, you will be responsible for the cost of returning the package to our address. This amount will be deducted from your merchandise refund.

Currently, we do not offer in-store pick-up. However, we’ll make sure your order reaches you as quickly and securely as possible with the best available shipping options. We operate solely online and our headquarters in Montreal, QC, does not accommodate visits for shopping, returns, exchanges, or repairs.

Once your order has been shipped, we can no longer make changes to the delivery address. If you need to redirect your order, please contact the shipping carrier directly with your tracking number, and they may be able to assist with rerouting.