Destination	Cost	Time
Canada: Quebec & Ontario	Orders over CAD$200: Free Orders under CAD$200: $7	1-4 Business Days
Canada: Other Provinces	Orders over CAD$200: Free Orders under CAD$200: $10	2-7 business days
Canada: The Territories	Orders over CAD$200: Free Orders under CAD$200: Calculated at checkout	3-7 business days
USA	Orders over USD$200: Free Orders under USD$200: $8	2-10 business days
International*	Calculated at checkout	10-20 business days

 

*International: If no shipping options appear, we do not typically ship to that region, please contact us directly to inquire about shipping options.

Once your order has been processed, you'll receive an email with tracking
information so you can track your package's progress. You can also log into
your account to check the order status.

We process orders quickly to get your Nishi Pearls to you as soon as possible. If
you need to cancel or update your order, please contact us immediately. If the
order hasn’t been shipped yet, we’ll do our best to accommodate your request.

To apply a coupon code, enter the code at checkout in the "Discount Code" box. The discount will be applied automatically before you complete your payment.

Canada: Taxes are included in the price of your items and will be applied at checkout based on the province of the shipping address.

United States: For shipments to the United States, please note that duties are not included in the price. If applicable, duties will be assessed by customs and charged separately.

International Orders: Your shipment may incur duties and taxes that you will be responsible for. Please note that Nishi Pearls does not have control over these fees and cannot predict their amount, as they vary by country. We recommend contacting your local customs office for more information. Please be aware that we are not able to reimburse you for any duties and taxes paid upon delivery.

Refused Shipments: If you choose to refuse your shipment, you will be responsible for the cost of returning the package to our address. This amount will be deducted from your merchandise refund.

Currently, we do not offer in-store pick-up. However, we’ll make sure your order reaches you as quickly and securely as possible with the best available shipping options. We operate solely online and our headquarters in Montreal, QC, does not accommodate visits for shopping, returns, exchanges, or repairs.

Once your order has been shipped, we can no longer make changes to the delivery address. If you need to redirect your order, please contact the shipping carrier directly with your tracking number, and they may be able to assist with rerouting.

To be eligible for a refund, the piece must be unworn and sent back in its original packaging with proof of purchase within 30 days of receipt. To start your return please send an email to info@nishipearls.com mentioning your name, order number, address, and the item to be returned. Don’t hesitate to let us know if there’s a specific reason for the return that we can help or assist with.

Upon acceptance of your return, our team will issue a prepaid return label for Canada and U.S. returns. Please be aware that a return postage fee of $10 to $15 will be deducted from your refund, depending on the sender address. For returns from all other countries, customers are responsible for shipping the items back once the return request is approved by our team.

Upon arrival of your returned shipment at the Nishi Pearls atelier, please allow 1-2 weeks for its processing. Our team will email you once we have processed your return and refunded your original method of payment.

All refunds will be issued to the original form of payment, once our team has assessed the piece. Please note that it can take up to 5-10 business days for refunds to appear back on your credit card or PayPal account.v

Damaged items will not be accepted for exchange/refund.

You have 30 days from the date of receipt to return an item. All returns must be shipped back within this 30-day period to be eligible for a refund or exchange.

Items purchased through authorized retailers must be returned to the retailer directly and are subject to the retailer’s return policy. Items purchased directly from Nishi Pearls can only be returned to us.

If you need to exchange an item, you have 30 days from the date of receipt to contact us. Please ensure the item is in its original condition, unworn and with all packaging intact. Please note that our exchange policy only applies to items purchased directly from our website and not through third-party sellers. To initiate an exchange, email our customer service with your order number. We only accept items that are in new condition; damaged or altered items cannot be exchanged. Once we receive your item, allow 7-10 business days for processing. While you are responsible for the shipping cost of returning the item, we will cover the shipping for the new item. Exchanges are dependent on item availability, and if the item you want is not available, we may offer a refund or store credit instead.

If you wish to return or exchange an item but don't have your order number or receipt, please contact our customer service team to provide any information you can about your purchase, such as the email address used during checkout, the date of purchase, and product details. We will attempt to locate your order in our system. However, if we are unable to verify the purchase details, we cannot proceed with the return or exchange.

Yes, you can return a gift. Please contact our Customer Service team with the order number or the purchaser’s details to initiate a return. An exchange or store credit will be issued upon successful return of the item, provided it meets our return conditions.

Yes, all pearls used in Nishi Pearls jewelry are real. We source authentic cultured pearls from reputable farms to ensure the highest quality and sustainability.

Our pearls are sourced from top pearl farms in regions renowned for their quality, including Japan, China, and Tahiti. Each pearl is carefully selected to ensure it meets our high standards of luster, color, and size.

Nishi Pearls jewelry is proudly crafted in Montreal, Canada, where we uphold a tradition of excellence with over 40 years of craftsmanship.

We are pleased to accommodate requests for customizations such as changes in the length of jewelry and variations in pearl type. However, please note that our ability to modify designs is limited. If you have specific requirements or ideas, we encourage you to contact our customer service team to discuss your customization options and see how we can best meet your needs.

To determine your ring size, you can use a printable ring sizer to measure the inside diameter of a ring that fits you well. Alternatively, wrap a string around your finger, mark where it meets, measure the length, and compare it to a ring size chart. For the most accurate measurement, consider visiting a jeweler who can use specialized tools, or try a ring size app on your smartphone that estimates size based on your camera or a comparison to an existing ring. Measure your finger when it's at normal body temperature for the best fit.

To keep your pearl jewelry looking its best, store each piece separately to prevent scratches. Avoid contact with chemicals, and gently clean your jewelry using a soft cloth. For more detailed care instructions, please refer to the care guide included with your purchase or visit our Materials and Care page.

Use the polishing cloth provided with your purchase to gently wipe your jewelry after each wear. This will remove any oils or residues and help maintain the metal's shine.

Yes, we offer a warranty on all our products against manufacturing defects for a period of one year from the date of purchase. This warranty covers repair or replacement of items found to have manufacturing defects but does not cover damages caused by accidents, improper care, or normal wear and tear. If you experience issues with a product, please contact our customer service team for assistance.

If your item requires repair outside of our warranty period, or for damages not covered by our warranty, we offer repair services at a reasonable cost. Please contact our customer service with details of the damage, and we will provide you with an estimate of the repair cost and further instructions.

Yes, Nishi Pearls offers restringing services for our pearl jewelry. Whether your item is within the warranty period or not, you can send it to us for professional restringing. Please contact our customer service for pricing details, shipping instructions, and any other inquiries related to restringing services.

Visa, Mastercard, American Express, Discover, Diners Club, Interac, Apple Pay, Google, Pay, Shop Pay, Paypal, Afterpay

Canada: Taxes are included in the price of your items and will be applied at checkout based on the province of the shipping address.

United States: For shipments to the United States, please note that duties are not included in the price. If applicable, duties will be assessed by customs and charged separately.

International Orders: Your shipment may incur duties and taxes that you will be responsible for. Please note that Nishi Pearls does not have control over these fees and cannot predict their amount, as they vary by country. We recommend contacting your local customs office for more information. Please be aware that we are not able to reimburse you for any duties and taxes paid upon delivery.

Refused Shipments: If you choose to refuse your shipment, you will be responsible for the cost of returning the package to our address. This amount will be deducted from your merchandise refund.

We process refunds once we receive your returned item at our warehouse. Please allow 10-15 business days for our returns team to review your return and process your refund. You will receive a return confirmation email once this is complete. Please note that we can only issue refunds to the original method of payment used at the time of purchase.

To apply a coupon code, enter the code at checkout in the "Discount Code" box. The discount will be applied automatically before you complete your payment.

Each Nishi Pearls order comes beautifully packaged in a magnetic box, complete with a travel pouch, cleaning cloth, and care instructions. For the ultimate gift presentation, we recommend adding a gift bag, available for purchase in your cart. Simply select the gift bag option from the dropdown menu under the 'Is this a gift?' tab while reviewing your items, where you can also include a personalized note, which our team will handwrite with
care.

If you'd like any items packaged separately within your shipment, please let us know by leaving an order note.

Yes, you can return a gift. Please contact our Customer Care team with the order number or the purchaser’s details to initiate a return. An exchange or store credit will be issued upon successful return of the item, provided it meets our return conditions.